Shipping Policy

Thank you for shopping with Redeemer Apparel. We are committed to getting your order to you as quickly and safely as possible.

Please review the information below regarding order processing, production, shipping, and delivery.

Order Processing & Fulfillment

Redeemer Apparel orders may be fulfilled in one of two ways:

Made-to-Order Products

Some of our products are made to order through our production and fulfillment partner. Because these items are created specifically after an order is placed, production time is required before the order can be shipped.

Made-to-order products generally require approximately 3–7 business days for production before shipment. Production times are estimates and may vary depending on the product, order volume, customization, holidays, or other circumstances.

Production time is separate from shipping and delivery time.

Products Shipped Directly by Redeemer Apparel

Some products may be held in inventory and shipped directly by Redeemer Apparel.

For products shipped directly by us, please allow approximately 1–2 business days for processing and packaging before your order is shipped.

Processing and packaging time is separate from the carrier’s estimated shipping and delivery time.

Shipping & Delivery Times

Shipping times vary depending on the destination, shipping method, fulfillment location, carrier, and product ordered.

Estimated shipping or delivery dates shown at checkout are estimates only and are not guaranteed.

Your total estimated delivery time may include:

Order processing or production time + shipping transit time

Orders containing multiple products may be produced or fulfilled from different locations. As a result, items from the same order may arrive in separate packages and at different times.

Tracking Information

When tracking information is available, you will receive a shipping confirmation email with your tracking details after your order has shipped.

Please allow time for the carrier to scan and update your tracking information after shipment.

If your tracking information has not updated for an extended period, please contact us at info@redeemerapparel.shop.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City, state, and ZIP code

• Contact information

If you notice an error in your shipping information, please contact us immediately at info@redeemerapparel.shop.

Because some orders may enter production or the shipping process quickly, we cannot guarantee that a shipping address can be changed after an order has been placed.

Once an order has shipped, we may be unable to change or redirect the delivery address.

Redeemer Apparel is not responsible for delivery issues, delays, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Shipping Delays

While we work to ensure orders are fulfilled and shipped as efficiently as possible, delays may occasionally occur due to circumstances outside of our reasonable control, including:

• Carrier delays

• Weather conditions

• High order volumes

• Holidays

• Production delays

• Customs processing

• Incorrect or incomplete shipping information

• Other unforeseen events

Shipping and delivery estimates are not guaranteed.

Lost Packages

If your package appears to be lost in transit, please contact us at info@redeemerapparel.shop as soon as possible.

Please include your:

• Order number

• Full name

• Shipping address

• Tracking information, if available

We will review the available tracking information and, when applicable, work with the carrier or fulfillment provider to investigate the shipment.

A package marked as delivered by the carrier may require additional investigation before a replacement or refund can be considered.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at info@redeemerapparel.shopwithin 7 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the item and the problem.

Eligible claims will be handled in accordance with our Return & Refund Policy.

International Orders

International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any applicable customs duties, import taxes, or fees associated with their order.

International delivery times may vary due to customs processing and other factors outside of our control.

Contact Us

If you have questions about your order or shipping, please contact us at:

Email: info@redeemerapparel.shop

We will be happy to assist you with questions regarding your order.