Refund policy
Return & Refund Policy
At Redeemer Apparel, each item is made to order specifically for you. Because of this, we do not accept returns, refunds, or exchanges for change of mind, incorrect size selection, or incorrect color selection.
Please review the product description and size chart carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at info@redeemerapparel.shop within 7 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Clear photos showing the item and the problem
Once your claim has been reviewed and approved, we will provide a replacement or refund, as appropriate.
Non-Returnable Items
We do not accept returns, refunds, or exchanges for:
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Incorrect size or color selected by the customer
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Change of mind or buyer’s remorse
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Items that have been worn, washed, altered, stained, or damaged after delivery
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Incorrect or incomplete shipping information provided by the customer
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Minor variations that may naturally occur during the print-on-demand production process
Order Changes & Cancellations
Because our products are made to order and may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once submitted.
If you notice an error with your order, please contact us immediately at info@redeemerapparel.shop. We will do our best to assist you before production begins, but changes or cancellations cannot be guaranteed.
Questions or Order Issues
If you have any questions or experience an issue with your order, please contact us at:
Please contact us before attempting to return any item. Unauthorized returns will not be accepted.
We are committed to making things right when an order arrives damaged, defective, misprinted, or incorrect.